Privacy Policy

1. Who We Are

SellerShield UK ("we", "us", "our") is the data controller responsible for the personal data collected through this website and during the course of providing our services.

If you have any questions regarding this Privacy Policy or your personal data, you can contact us at:

hello@sellershielduk.co.uk

2. Personal Data We May Collect

We may collect personal and business information that is relevant to your enquiry or the services we provide.

This may include your name, email address, telephone number, business name, Amazon store name, Seller ID, ASINs, notices relating to suspensions or restrictions, invoices, supporting evidence documents, and any information you voluntarily provide to us.

Where payments are made, payment information may be processed securely by third-party providers. We do not store full card details.

If we add analytics tools or cookies in future, we may also collect technical information such as website usage data, browser type, IP address, and interaction data. We do not currently use such tools.

3. How We Collect Data

We collect data directly from you when you complete website forms, contact us by email, message us directly, purchase services, or provide documents and case information.

We may also receive limited information from payment processors, website analytics providers, or other service providers involved in operating our business.

4. Why We Use Your Data

We use personal data to respond to enquiries, provide consultancy services, assess cases, prepare reviews or appeal support, process payments, maintain records, improve website performance, and comply with legal or regulatory obligations.

Where appropriate, we may also use data to improve our internal processes, customer service standards, and business operations.

5. Legal Basis for Processing

We process personal data under one or more lawful bases recognised under UK GDPR.

These may include the performance of a contract, legitimate business interests, compliance with legal obligations, and consent where consent is required.

6. Sharing of Data

We may share personal data with carefully selected third-party providers where reasonably necessary to operate our business and deliver services.

This may include payment processors, website hosting providers, email platforms, secure document storage providers, professional advisers, accountants, or other service providers assisting our operations.

We do not sell, rent, or trade your personal data to third parties for marketing purposes.

7. Data Retention

We retain personal data only for as long as reasonably necessary for the purposes outlined in this policy.

Enquiries may be retained for a limited period for follow-up and record keeping. Client records may be retained for longer where required for service delivery, legal obligations, accounting purposes, or dispute resolution.

Financial records may be retained for the period required under HMRC or other applicable regulations.

8. Your Rights

Under UK GDPR, you may have the right to request access to your personal data, request correction of inaccurate information, request deletion in certain circumstances, restrict processing, object to certain uses, or request portability where applicable.

To exercise any privacy rights, please contact:

hello@sellershielduk.co.uk

We may need to verify your identity before responding to certain requests.

9. Cookies

Our website does not currently set or use any cookies. If this changes in future, we will update our Cookie Policy and present a cookie consent banner where required.

You can manage cookie preferences through your browser settings at any time.

10. Data Security

We use reasonable technical and organisational measures designed to protect personal data against unauthorised access, misuse, loss, or disclosure.

However, no online system can ever be guaranteed to be completely secure.

11. Complaints

If you believe your personal data has been handled improperly, you have the right to raise a complaint with the Information Commissioner's Office (ICO), the UK data protection regulator.

Website: ico.org.uk

We would appreciate the opportunity to address any concerns directly first.

12. Changes to This Policy

We may update this Privacy Policy from time to time.

Any revised version published on our website will replace previous versions and will apply from the date of publication.